"Red Alert! There isn't enough ribbon left for a replacement crew - set scanners to max!"
It was a meerkat emergency - I had exhausted the stock of ranking ribbon, and the local shop wasn't able to re-order. What to do?
Luckily, Captain Kirk was able to twiddle the knob on his communicator until he picked up some vibes from Overspill ... and we sent her an arm. (Well, we always thought that particular crewman was 'h'armless)
Armed with the arm, our trusty crewmate
Logically, this means there will still be Meertrekkies for sale :-)
For customer service you can do no better than to try Overspill and her sister-shops. Live long and prosper, Cal!